Baltimore Improv Group wanted to update its website to be responsive to all device types and to make it easier to purchase tickets and book classes. To resolve this, I focused on:
Bookings increased by 20% in the months after implementing the new website. A leadership team member commented that the website was a 'game changer'
Determining the core goals of users and the business involved unstructured discussions with performers and community members. If anything, I wish I had completed more formal user testing and research!
After studying best practices for survey design, our group asked a sample of people about their voting behaviors and preferences.
Another project at The University of Baltimore required rethinking the information architecture for Maryland Higher Education Commission (MHEC).
At The University of Baltimore, my team was tasked with completing a eyetracking research project for a local housing authority.
Our group got to work with local non-profit Hosts for Humanity to build a new booking process. Based on research, our group prototyped a mid-fielity mobile site experience, and I was the lead on creating the asset in Axure.
Speaking from experience, learning to code is intimidating! And while the developer community is generally friendly, learning how developers work takes patience, time, and resiliance. What can Github do to help users, especially those learning to program, recover from errors while using the application?
A university wanted deeper insights about improving the overall admissions experience for potential students. Using contextual inquiry methods, the group I worked with pinpointed pain points and suggested potential solutions.
After talking with members of the Baltimore Improv community, and performing myself for a minute, I worked closely with the managing director and community on web presence that visually captured the unique facets of this community.
My first full professional design project in a full-time role was redesigning the knowledgebase for a software-as-a-service company. Let's say I learned a few lessons, and embrace both my wins and losses.
I am a user/customer experience specialist with a love of philosophy, psychology, and mapping. What I care about is technology tools meet the needs of an end user, and I use my varied background to help organizations reach their goals of increasing quality, both in terms of product and process. My toolbelt in design and development includes experience in quality assurance, business and data analysis, web design, managing domain settings, mobile responsive design, and technical implementation.
Currently, I am a student at University of Baltimore's Interaction Design and Information Architecture master's program. I am currently taking a class in Sequential Design and Visualization.
Perform checks in staging and production environments for a multitude of projects, including development deployments and site configuration changes. Troubleshoot coding errors and clean up HTML/CSS on existing pages.
Provided data administration in Raiser's Edge for the development and fundraising department. I mastered comparing large data sets in Excel with VLookup, served as the project lead for the annual report data listings, and provided data for monthly board reporting
Worked within Drupal and Confluence to setup new navigation structures for an association website release.
Provided a bi-weekly online training about managing responsive web content and generating emails in StarChapter. Updated HTML, CSS, and PHP code as needed to meet the customer's design requirements. Provided technical support, product assistance and training to the customer base of board members of local associations.
I interviewed more than 300 job applicants for positions in design, copywriting, marketing, project management, art direction, UX design, and account management.
My goal in pursuing a Master's degree in IDIA at The University of Baltimore is to research accessbility for voice and gestural based devices. Part of this research is becoming technically proficient in programming interfaces.