People do read. Selectively. I work collaboratively to craft experiences based on research and customer needs. My training and experience with writing, photography, digital architecture, strategy, and customer mapping can possibly help you. What I care about is helping people and organizations reach their goals of increasing quality, both in terms of product and process. Sustainability and accessibility are important to me, and aren't optional for product development.
Hobbies: Taking photos of porches, baking, hiking, drawing, running, painting, and listening to music.
After studying best practices for survey design, our group asked a sample of people about their voting behaviors and preferences.
Another project at The University of Baltimore required rethinking the information architecture for Maryland Higher Education Commission (MHEC).
Our group got to work with local non-profit Hosts for Humanity to build a new booking process. Based on research, our group prototyped a mid-fidelity mobile site experience. and I was the lead on creating the asset in Axure.
A university wanted deeper insights about improving the overall admissions experience for potential students. Using contextual inquiry methods, the group I worked with pinpointed pain points and suggested potential solutions.
Operate as a UX generalist across multiple projects on a shared service Agile group. Provide a wide range of UX services to business and technology teams to meet aggressive delivery deadlines. Day-to-day work includes writing, content design, product leadership, UX architecture, interaction design, UX research, and strategy.
I provide freelance and contract support as a user experience practitioner. Also, I work as an independent researcher on reducing alcohol intake.
Notable clients include CVS Health (March 2022 - July 2022) and Vanguard (August 2022 - October 2022)
Provide strategy for design projets, including heuristic reviews, gathering content requirements, project plans, defining design constraints, and determining core audiences
Perform checks in staging and production environments for a multitude of projects, including development deployments and site configuration changes. Troubleshoot coding errors and clean up HTML/CSS on existing pages.
Provided data administration in Raiser's Edge for the development and fundraising department. I mastered comparing large data sets in Excel with VLookup, served as the project lead for the annual report data listings, and provided data for monthly board reporting
I completed a temporary contract within Drupal and Confluence to setup new navigation structures for an association website release.
Provided a bi-weekly online training about managing responsive web content and generating emails in StarChapter. Updated HTML, CSS, and PHP code as needed to meet the customer's design requirements. Provided technical support, product assistance and training to the customer base of board members of local associations.
I interviewed more than 300 job applicants for positions in design, copywriting, marketing, project management, art direction, UX design, and account management.
My goal in pursuing a Master's degree in IDIA at The University of Baltimore is to research accessbility for voice and gestural based devices. Part of this research is becoming technically proficient in programming interfaces.
GPA: 4.00